Refund Policy
Last updated: October 4, 2025
Overview
At RegiAI, operated by ULA Soft Ltd, we strive to provide high-quality AI-powered tools and services. This refund policy outlines the terms and conditions under which refunds may be requested and processed for credits purchased on our platform. Important: We only refund unused credits that have not been consumed by AI tool usage.
Credit-Based System
RegiAI operates on a prepaid credit system where:
- You purchase credits that are added to your account balance
- Credits are consumed when you use our AI tools and services
- Each tool has a specific credit cost based on computational requirements
- Credits do not expire and remain in your account until used
Refund Eligibility
✅ Eligible for Refund
- Unused Credits: Credits that have not been consumed by AI tool usage
- Technical Issues: Service failures or technical problems preventing tool usage
- Billing Errors: Incorrect charges or duplicate payments
- Service Unavailability: Extended downtime affecting your ability to use purchased credits
❌ Not Eligible for Refund
- Used Credits: Credits already consumed for successful AI generations
- Dissatisfaction with Results: Subjective dissatisfaction with AI-generated content
- User Error: Incorrect usage or misunderstanding of tool functionality
- Change of Mind: Simply changing your mind after successful service delivery
Refund Process
Step 1: Submit Request
Contact our support team at [email protected] with:
- Your account email address
- Transaction ID or payment reference
- Reason for refund request
- Supporting documentation (if applicable)
Step 2: Review Process
Our team will review your request within 2-3 business days and verify:
- Account usage history
- Credit consumption records
- Technical logs (if applicable)
- Compliance with refund policy
Step 3: Processing
If approved, refunds will be processed within 5-7 business days to your original payment method.
Time Limits
- Standard Refunds: Must be requested within 30 days of purchase
- Technical Issues: Must be reported within 7 days of occurrence
- Billing Errors: Must be reported within 60 days of charge
Partial Refunds
If you have used some of your purchased credits, you may be eligible for a partial refund covering only the unused portion. The refund amount will be calculated based on:
- Original purchase amount
- Number of credits used vs. purchased
- Pro-rated calculation of unused credits
Processing Fees
Refunds are processed through Stripe, our payment processor. While we don't charge additional fees for refunds, please note:
- Original Stripe processing fees (2.9% + $0.30) are non-refundable
- International transaction fees may apply based on your bank
- Currency conversion fees are handled by your financial institution
Special Circumstances
Service Interruptions
In case of extended service outages (>24 hours), we may offer automatic credits or refunds for affected users.
Account Termination
If we terminate your account for policy violations, unused credits may be forfeited. However, refunds for recent purchases may be considered on a case-by-case basis.
Contact Us
For refund requests or questions about this policy, please contact us:
Email: [email protected]
Subject Line: "Refund Request - [Your Account Email]"
Response Time: 2-3 business days
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after policy changes constitutes acceptance of the new terms.